This Privacy Policy explains how AlterSpin, operated by Dreamline Ventures SRL and licensed under the Anjouan Gaming Authority (licence number ALSI-202509029-FI1), collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players, including those residing in the United Kingdom.

We are committed to handling your information with care and transparency. Please read this page carefully so that you understand what data we hold about you and why.

What We Collect and Why

When you create an account with us, we collect the personal information you provide directly — such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and comply with our obligations under applicable gaming regulations. During transaction processing, we may also receive confirmation data from payment gateways and identity verification services in order to authorise payments and satisfy anti-fraud requirements.

We also collect technical data during your sessions on our web platform. This includes your IP address, browser type, device identifiers, and session activity logs. We use this information solely to maintain the security and stability of the platform, detect unusual behaviour, and ensure that the service functions correctly for you. Cookies are used to keep your session active and to remember your preferences; they do not serve advertising purposes beyond what is strictly necessary for site functionality.

How We Protect and Share Your Data

Your data is protected in transit using 256-bit SSL encryption. Once received, it is stored on secure servers with restricted internal access — only personnel who require access to fulfil their specific duties are permitted to view your information. We do not sell your data to third parties under any circumstances.

There are limited situations in which we share your data externally. We work with payment gateway providers and identity verification services to process transactions and confirm your identity; these partners receive only the minimum information necessary to complete those tasks. We may also be required to disclose data to regulatory authorities or law enforcement bodies where we are legally obligated to do so. All third parties we engage are required to handle your data in a manner consistent with applicable data protection standards.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through the support channels available on our web platform. We will respond to your request within a reasonable timeframe.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain certain records only for as long as required by our regulatory obligations or to resolve any outstanding disputes. Once the applicable retention period has passed, your data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you through a notice on our web platform or by email before the changes take effect. We encourage you to review this page periodically. Continued use of our platform following any update constitutes your acknowledgement of the revised policy.

If you have any questions about how we handle your data, please reach out to our support team through the contact options listed on the platform.